HUI’s evolution over the last 75 years speaks to our ability to rapidly change based on our ability to listen to our customer’s needs. In 1998, HUI began a two pronged effort to reshape and build the company for the 21st century. If you toured our facility at that time you would have met an exceptional group of people doing business in a manner that was very typical to both our region and industry. As we turned a mirror on ourselves we began to ask very tough questions about our ability to be "different" in an increasingly fast paced and shrinking world.
Internally we realized that we had to make every effort possible to leverage our greatest resource, the people, and culture of HUI. This started with the implementation of LEAN in our manufacturing operations. It then shifted to applying LEAN principles to our office processes and functions. The latest part of our journey has been the marriage of these operational concepts with a team-based environment. As these forces have matured and grown and as we continue to improve and evolve, we now find ourselves with an empowered, motivated, agile and exceptionally fast organization.
Externally we emphasized the need to morph from a component supplier to a solution provider in the eyes of the marketplace. As this focus has developed and sharpened over the years, we are now able to perform two very important functions for our customers. The first being the ability to listen and interpret our customers needs; the second being the ability to deliver solutions to these needs at a high level. As the circle of listening, learning, growing, and performing has continued to rotate, the overall growth and improvement of the organization has accelerated to the point that we now provide our customers with engineering, supply chain, and assembly services at the same performance levels that they have come to know and expect from us in fabrication, welding, and powder coating.
As you read this letter, please do not hear that our journey is complete. In fact, it is only just beginning. Our ability to create these changes over the past ten years combined with the self-sustaining momentum that has been created, gives us great hope for the future. In the end, we will measure our performance based on two simple factors: the success of our customers and the growth of our people.
We look forward to partnering with your organization.
Coach - President
Coach - Chairman