Customer Service

Project Management

Type: Full-Time

Minimum Experience Requirements

  • Associate’s or Bachelor’s degree in a related field, preferred
  • Minimum of 3 years of relevant experience in a customer service related position

Compensation: Discussed upon interview

Shift: 1st

Customer Service Job Description:

Looking to become part of a team that offers a collaborative, flexible working environment with the ability to pave the way for the future company growth?

At HUI, you will be part of a hardworking team and have the opportunity to learn and grow alongside a group of supportive and respectful individuals in a fast pace work environment.

HUI is focused on ensuring employees achieve career goals and advancements. This position will have potential to grow within the company.

Company Benefits:

  • Outstanding, low cost, comprehensive benefit plans
  • Remarkable vacation package
  • Competitive salaries
  • Retirement plan with a pronounced company match
  • Onsite fitness center
  • Flexible schedules to maintain work/life balances

Position Summary:

The CustomerService position is responsible for being the primary point of contact forHUI’s customers. The ability to build relationships with customers is the key tothe success of this position. There may be times when Customers call us veryupset or concerned about a situation and this person needs to be able to addressit in a way that gives the customer the confidence that it will be handledeffectively. This position reports to the CEO and works within the IndustrialBusiness Development team.

Responsibilities:

· Buildsustainable relationships with customers
· Anticipateand understand customers’ needs to achieve satisfaction
· Handlecustomer complaints and provide appropriate solutions
· Entercustomer orders into ERP system
· ProcessEDI orders
· Workwith Scheduler to date manage orders
· Expediteexisting orders
· Manageseveral components of the contract review process
· Effectivelycommunicate with other teams inside the company
· Followprocesses
· Crosstrain and flex to different roles on the IBD team

Knowledge/Skills/Abilities:

· Personal qualities of integrity, credibility, andcommitment to customer satisfaction

· Technology savvy with experience and knowledge ofERP systems (TCM by Work Wise), and Microsoft Office

· Experience at working both independently and in ateam-oriented, collaborative environment

· Strong interpersonal and communication skills

· Ability to effectively prioritize and executetasks

· Ability to stay organized in a fast-pacedenvironment

· Desire to take risks, be flexible, learn, and growboth personally and professionally

· Abilityto problem solve and implement new ideas

Education/Training:

· Associate’s or Bachelor’s degreein a related field, preferred

· Minimumof 3 years of relevant experience in a customer service related position

Working Environment:

· 90% -Office environment

Job Type: Full-time

Experience:

  • relevant: 1 year (Preferred)
  • Call Center: 1 year (Preferred)
  • customer service: 3 years (Required)

Apply Now: