Continuous improvement should be a big part of every manufacturing company’s culture, so it’s important to find ways to encourage employees to get involved. At HUI, we bring together a lead from each team, who focuses on finding opportunities to make company-wide improvements. However assembling the team is just a start, so we’re going to cover some ideas on how to encourage continuous improvement on the shop floor.
The people who handle customer service for B2B companies quickly become the voice of the company when it comes to managing customer relationships. It’s an important role, because those team members are the customers’ first point of contact when they need help, need updates, and when they run into problems. That’s why it’s so important to create a system where customer service representatives can build strong connections with the customers. I sat down with Kathy Vogel, HUI’s Customer Service Coordinator, to see what advice she could provide about how to build these strong relationships.
Have you ever wished you had an instruction manual for your job? Imagine how nice it would be to have one sheet of paper with instructions and advice on how to do your job in the most efficient manner. Well, that’s what our engineers create for everyone on the shop floor in the form of standard work instructions, also referred to as job instructions or a JI. Creating these instructions involves a lot of planning up front, but they’re vital for the consistency and quality of each customer’s parts. That’s why we’ll cover what information your manufacturer needs from you to create effective work instructions for their fabrication floor. Read more
HUI began implementing lean principles in 1998, and from the start, we included the offices in the lean transformation. Though it’s common for companies to implement lean processes on the manufacturing shop floor, it’s easy to see how lean thinking adds value to any work setting. I sat down with the Industrial Business Development (IBD) team to learn more about the lean principles they use today and discover how those principles have influenced their office environment. Read more