Shannon Pelky No Comments

Customer Service for B2B: How to Build Strong Relationships

The people who handle customer service for B2B companies quickly become the voice of the company when it comes to managing customer relationships. It’s an important role, because those team members are the customers’ first point of contact when they need help, need updates, and when they run into problems. That’s why it’s so important to create a system where customer service representatives can build strong connections with the customers. I sat down with Kathy Vogel, HUI’s Customer Service Coordinator, to see what advice she could provide about how to build these strong relationships.

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Manufacturing Blog Manufacturing Blog, Customer Experience, Industry Insights, LEAN, Manufacturing, Midwest Manufacturers, Project Management, Quality


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